TRUE Value

TRUE helps members prevent losses with explicit discounts for home protection and monitoring products and services. Our use of sophisticated technology in underwriting, claims and catastrophe management identifies risk mitigation strategies and opportunities to reduce the possibility of losses.

Experience. TRUE leverages the combined experience of its founders, (Orchid Insurance & Homesite), totaling more than 100 years of developing insurance products to meet the unique needs of owners of catastrophe exposed property. With strong financial backing, broad product coverages and best-in-class service capabilities, TRUE offers insurance solutions and a collaborative relationship with homeowners and agent partners to help prevent and mitigate loss.

Alignment. Our reciprocal structure ensures we remain customer-focused and committed to the long-term needs our members.

Service. TRUE provides exceptional service to our members every step of the way.

Empathy. TRUE members are more than customers, they are our owners. TRUE members can count on regular communication, fair treatment, unwavering support and a hassle-free process in the event of a claim.

Technology. TRUE uses sophisticated technology in underwriting, claims and catastrophe management to ensure long-term success in catastrophe exposed areas.

Commitment. TRUE understands the unique insurance requirements of coastal property owners and has developed special insurance products to meet their needs.