Helpful Resources

Once your policy is issued, your policy documents will be mailed directly to you.

• Most inspections are scheduled within the first 30 days after the policy goes into effect.
• The inspection company will contact you to arrange a convenient time for the inspection.

We work with two trusted inspection partners: Bees360 and Millennium Inspections.

The inspection company will contact you directly to schedule the inspection after your policy is active.

• Yes, all new business policies require an external inspection.
• External inspections do not require scheduling unless the property is inside a gated community.

Inspections help ensure your home meets the underwriting guidelines and eligibility criteria stated in your insurance policy.

To access your account, visit our Member Portal.

To file a claim, please contact Claims Support directly by calling 833-414-8783 for the quickest service  or email claims@trueins.com to start the process. 

Once your claim is submitted, a claims specialist will assist you through the next steps. 

To manage your claim, please contact Claims Support directly by calling 833-414-8783. They will provide updates and help ensure your claim is processed efficiently. 

For member support, use the phone number listed on your policy documents or email us at memberservice@trueins.com. They will assist with any questions or concerns you may have about your policy. Also, you may submit a request through the ‘Help’ icon a member of our team will reach out to you with next steps.

Once your policy is issued, your policy documents will be mailed directly to you.

If you need to make a payment, please contact the phone number listed on your policy documents. Also, you may make a payment on our Member Portal.

If you need to update your payment method, please contact the phone number listed on your policy documents. Also, you may update your payment method on our Member Portal.

Usernames must be unique and should follow the on‑screen guidelines. Avoid using your policy number. If the username is taken or doesn’t meet requirements, you’ll be prompted to choose another.

Sign in to the Member Portal and navigate to Billing → Payment Methods to update or replace your saved payment information. You can securely update your credit card or banking details online at any time.

If you’re unable to update your payment method online or need assistance, please contact Member Services for support. For security purposes, do not share payment information by email.

A standard homeowners insurance policy typically covers:

• Damage to your home and personal belongings
• Liability for injuries or accidents that occur on your property
• Additional living expenses if your home becomes uninhabitable due to a covered event

Common exclusions include:

• Floods and earthquakes (separate coverage may be required)
• Wear and tear
• Damage from pests or termites

Please refer to your individual policy documents to determine what coverage applies for your property.

You’ll want enough coverage to:

• Rebuild Your Home: Ensure your policy covers the full cost of rebuilding your home at current construction rates.
• Replace Your Belongings (Coverage C): This includes personal property like furniture, electronics, and clothing if damaged or stolen. Typically, coverage is set as a percentage of your dwelling coverage, but you can customize it based on the value of your belongings.
• Liability Protection: Safeguard yourself against lawsuits or medical expenses if someone is injured on your property.

Coverage amounts should be tailored to your property’s value, your belongings, and your personal liability needs. A licensed agent can help you assess the right levels of coverage for your situation

Examples of ways you may lower your premium by:

• Increasing your deductible
• Adding home security systems or completing wind mitigation

Please reach out to your insurance provider listed on your policy documents to review your policy.

While not required by law or your lender, having homeowners insurance is highly recommended to protect your property and belongings. Without it, you’ll be responsible for repairs or replacement costs in case of damage​.

Yes, you can add endorsements or riders to your policy for high-value items like jewelry, art, or collectibles. These items may not be fully covered under a standard policy​.

Your premium is affected by a number of factors such as:

• The value and location of your home
• Your deductible amount
• The type and amount of coverage you select
• Your claims history

Yes, you can customize your homeowners insurance coverage to suit your specific needs. Options may include adding coverage for high-value items, such as jewelry, or increasing liability protection. Contact your insurance provider to discuss the available options and tailor your policy​​.