Frequently Asked Questions
What is a reciprocal exchange?
A reciprocal insurance company is an unincorporated association owned by its policyholder-members who exchange insurance policies to spread risk by pooling their money together. There are no shareholders. The exchange is managed by an attorney-in-fact (AIF), which in TRUE’s case is Delaware-based Trusted Resource Underwriters, LLC.
When will products be available?
TRUE launched in early 2021 to serve the Florida homeowners market. Additional products and states are planned for the future.
I'm an agent. How can I sell TRUE products?
TRUE insurance products are available through a select network of agent partners and strategic partnerships. You can request more information via the help button.
What is the difference between deductible, wind/hail deductible and hurricane deductible?
The main differences between a deductible, wind/hail deductible, and hurricane deductible are the types of damage they cover:
- Deductible: The amount you pay before your insurance plan starts to pay.
- Wind/hail deductible: Covers any damage from wind or hail, such as a tree branch falling on your roof. Wind/hail deductibles are usually a percentage of your home’s insured value. However, some policies may offer a flat dollar amount.
- Hurricane deductible: Covers damage from hurricanes, typhoons, tropical storms, and tropical cyclones that are named by the National Weather Service. Hurricane deductibles are also usually a percentage of your home’s insured value.
The deductible that applies to your claim depends on the parameters outlined in your policy.