Current members
Welcome back. We’re here to help.
Whether you need help with a claim or want to make a payment, everything you need is right here.
New to online access? Register your account in the Member Portal.
Quick actions
Get things done fast.
Most tasks happen in the Member Portal. For anything else, our team is a call or email away.
In the Member Portal
After signing in, you can:
- Make a payment or update your saved payment method
- View your policy documents and declarations page
- Update your contact information
- Upload documents, like proof of discounts
Need help with a claim?
Claims Support is available 24/7. Call to report a new claim or check on an existing one, and a claims specialist will help you through the next steps.
Common questions
Answers for members.
I forgot my User ID or password. What should I do?
Select Forgot Username? or Forgot Password? on the Member Portal login page and follow the prompts. Check your spam, junk, or promotions folders for the reset email. Still stuck? Call Member Services at (833) 854-1203.
Why is my account locked?
Accounts can lock after several unsuccessful login attempts. Use Forgot Username? or Forgot Password? on the login page to reset your credentials.
Why am I getting an error when adding my card?
American Express and Discover aren’t accepted and will result in an error.
How do I check on an existing claim?
Call Claims Support at (833) 414-8783. They’ll give you an update and help make sure your claim keeps moving.
More answers on our Helpful resources & FAQs page.
Thank you for being a TRUE member.
We appreciate you, and we’re here whenever you need us.