Storm Central: your home for weather-ready peace of mind.
One place to prepare for severe weather, protect your property, and reach us fast when it counts. Before, during, and after the storm — we're here to help.
Storm-Ready Basics
No matter the season, these three steps keep you and your home protected. The guides below add the specifics for each kind of weather.
Prepare
- Review your coverage and confirm your contact info in the Member Portal.
- Save TRUE's 24/7 claims number: 833-414-8783.
- Sign up for local weather and emergency alerts.
- Build an emergency kit and store key documents safely.
Stay Safe
- Stay indoors and follow guidance from local authorities.
- Keep devices charged and monitor weather updates.
- Avoid hazards — flooded roads, downed lines, open flames.
- Your safety always comes before your property.
Recover
- Document damage with photos or video before cleanup.
- Take reasonable steps to prevent further damage.
- Keep receipts for any emergency expenses.
- Report your claim — we'll guide you from there.
Get ready for whatever the season brings.
Each guide walks you through protecting your home and household before, during, and after a storm. We're adding more as we go.
Winter Weather
Freezing temps, ice, and burst pipes. Insulate your home, protect your pipes, and stay warm and safe through the cold.
View guideHurricane & Tropical Storm
High winds, flooding, and power loss. Secure your property, build a kit, and make a plan before the storm arrives.
View guideWildfire
Defensible space, evacuation readiness, and protecting your home from smoke and embers.
View guideFiling a claim, step by step.
We'll help you through every step of your claim. Have your policy information handy when you report a claim whenever possible.
Make sure you're safe
Your safety always comes first — look after yourself and your household before anything else.
Prevent further damage
Take reasonable steps — shut off water, cover broken windows, or tarp a damaged roof.
Document everything
Photograph or video all damage before making repairs, and keep receipts for expenses.
Report your claim
Call our 24/7 claims line or email claims@trueins.com to start your claim.
Everything you need, in one secure login.
Log in at trueins.com to manage your policy any time — and keep your contact details current so we can reach you quickly before and after a storm.
TRUE Property Insurance is closely monitoring conditions and stands ready to support you before, during, and after the storm.
We're here to help.